I just wanted to say thank you for responding so quickly to our request yesterday. It was extremely short notice and I greatly appreciate that Shane was able to jump on this and get this connection routed for us, so our developers could start working with the new database.
Manager, Network & Desktop Services
Lifetime Benefit Solutions, Rochester, NY
"Day One" on the new MPLS service went very well bringing voice and data to our Buffalo location.
Dave and Shane from Dox and Ward from Windstream did a great job and made the extra effort to make the voice routing work.
HBS "Management" is very satisfied as we move forward to bring the remaining Erie office online and configure the firewall and VPN access.
Thank you for all your efforts to this point and remaining focused on bringing it to a completed stage.
When "uptime" really matters Dox's technicians always seem to step up the pace and put in the extra effort to make it all happen.
Many thanks for the support and personal service, advice and critical thinking that is so important in our technically challenging workplace.”
Information Systems Manager
Henrietta Building Supplies , West Henrietta, NY
I am writing to express my satisfaction with the services provided to us by Dave Passafiume. Dave first worked with Mid-Erie last year in order to provide a custom configuration for one of our phone systems at 431 William Street in Buffalo. The project had previously been abandoned by another vendor who was unable to get the system online. Dave was able to succeed in getting the system online for us.
Through the end of 2013 and into early 2014 Dave worked with us and our new network and phone provider, Windstream, to prepare us for our migration to their service. Dave's expertise allowed us to migrate with minimal downtime for our phone, internet, and internal data network services.
In addition to providing us with expert service, Dave has been a pleasure to work with. He responded to requests very quickly and helped us through the inevitable hiccups that accompany a project of this scope. He is a credit to your company, and his work has put you at the top of our list for future projects.
Director of Information Systems
Mid-Erie , Cheektowaga, NY
It is my pleasure to discuss the capabilities of James Cunliffe. In his role as Technology Support for our office through an independent consultant, he has established himself as a critical contributor to the operations of our company. He provides superior technical assistance with our computer servers and 100+ workstations, tablet computers and mobile devices that utilize dozens of computer software programs. He not only has a natural ability to understand technology problems that are presented, he can communicate well with our staff that have varying degrees of comfort or understanding with technology and help them resolve their issues successfully.
Watts Architecture & Engineering , Buffalo, NY
We rely on our IT systems to be up and running 24/7, 365 days of the year. With the IT consulting services and system designs from Dox Electronics we are able to meet our goal of significantly reducing our business downtime.
Erdman Anthony , Rochester, NY
I wanted to thank Dox Electronics for your years of service to the American Red Cross. Dox Electronics has performed admirably providing end user and server support in our Rochester Chapter for many years. As we looked to consolidate IT vendor support across NY State Dox became our primary vendor. As we ventured into cloud computing, virtual desktop and converged infrastructure Dox has provided technical guidance and implementation support to help us succeed. Your knowledge of VMware, Citrix, SANs and network performance was instrumental as we grew to support multiple Red Cross offices across the country.
Thank you for your help and partnership. We could not have done it without you.
Senior Director, IT Field Projects
American Red Cross Greater New York Region, New York City
Three years ago, AAA Western and Central New York suffered a primary data center outage in our Amherst New York office due to a power interruption. As a result of this outage, our VMware environment, SAN and dozens of additional servers crashed leaving us with only basic network and telephony services.
Although we had a functional understanding of VMware and our HP SAN, we were unprepared to recover the environment and to correct the data corruption.
We placed a call to Ken Michael at 3:00am and he promptly dispatched Jay Molis from the Rochester office to Buffalo. With Jay's help and leadership, not only did we recover the environment, but Jay also documented vulnerabilities in our current infrastructure.
This was our first engagement with Dox and we were left impressed with their responsiveness, thoroughness, thoughtfulness and technical expertise. It quickly became apparent Dox Electronics is a customer centric company with deep technical expertise in VMware and many other technologies.
As a result of Dox's performance, we have entered in a multi-year support relationship and we continue to benefit from Dox's expertise. In short, Dox Electronics has become a trusted partner and we look forward to a long term relationship.
Director of Technology
AAA Western and Central New York, Williamsville, NY
I was down in finance yesterday and was asked to let Dox know how appreciative we are for all the help/support that they provided us the other week when we were changing over the banking process to an https site. Through their support, the problem was identified quickly and resolved.
So Dox, here’s a BIG THANK YOU from EBS-RMSCO!
Infrastructure Analysis Department
EBS-RMSCO, Inc., Liverpool, NY
We have run our own mail server (Microsoft Exchange) here at Fairport Electric for years and badly needed it replaced. In addition to this, over the years we have acquired a variety of servers for the many applications we run here ranging from telco to billing for our electric customers. After talking with different vendors in the area looking for solutions we opted to go with Dox. They had come up with an economically feasible plan to update our Exchange infrastructure and move it to a virtual environment that also allowed us to incorporate the other servers on our network by virtualizing them over time. I had been dreading this migration and kept putting it off but the project went better than I could have ever imagined. We had zero downtime during the entire migration and it was all done during normal business hours. Dox staff worked closely with us accommodating our every need while their experience and expertise made the migration as smooth as possible. Dox is now our go to consultant…thanks Dox!
Fairport Municipal Commission , Fairport, NY
Dale delivered big time! He did such a clean, elegant deployment of the Barracuda virtual appliance in such a short time!
Thank you very much for once again providing us with such excellent support and saving us a big headache. Your team is outstanding.
IT Area Manager - New York State
American Red Cross, New York City