Syracuse Orthopedic Specialists, PC

It's in Their Bones to Protect Data

At a Glance: Syracuse Orthopedic Specialists, PC

Hospital Background:

  • A group of 26 orthopedic surgeons
  • Specializes in sports and work-related injuries
  • Nine locations in the Syracuse, New York area
  • Surgeon primary privileges at Crouse Hospital and St. Joseph's Hospital & Health Center

Issue: Needed an email encryption solution to comply with HIPAA regulations and securely send claims data to insurance companies and other partners

Solution: ZixCorp® Email Encryption Service

Benefits:

  • Secure communication with staff and partners
  • Easy to install and maintain
  • Seamless communication with ZixDirectory members
  • Automatic scanning and encrypting of health information and financial data
  • Strong HIPAA and financial content filters

Situation
Syracuse Orthopedic Specialists, PC (SOS), is a dynamic and dedicated group of orthopedic surgeons and healthcare providers working together to help patients live healthy lives.

With nine locations in and around Syracuse, New York, and 26 orthopedic surgeons, SOS treats sports and work-related injuries, provides conservative and surgical care for all ranges of arthritis in the joints, and treats chronic and acute pain. The group has sub-specialists in hand and wrist, foot and ankle, sports medicine, neck and back, and joint replacement.

A rise in email containing patients' personal information, compliance with the Health Insurance Portability and Accountability Act (HIPAA), and the protection of financial data were reasons SOS decided to implement email encryption.

ZixCorp Won a Competitive Analysis
Working with Dox, an enterprise technology company that designs, installs, and integrates networks, SOS conducted a competitive analysis of different email encryption solutions. ZixCorp was the clear winner.

"We tried cheaper email encryption solutions to see how they worked but the experience was just too fragmented and difficult. ZixCorp was the most logical choice from beginning to end."

- Michael Cobb, COO/CIO, Syracuse Orthopedic Specialists, PC

"We tried other email encryption solutions to see how they worked but the experience was just too fragmented and difficult," said Michael Cobb, SOS' Chief Operating Officer and Chief Information Officer. "ZixCorp was the most logical choice from beginning to end."

Our Vice President Ken Michael says SOS uses technology to help make them the leaders in their field and on top of compliancy. "ZixCorp won a competitive analysis after SOS tried three encryption solutions. SOS did a test drive of each by sending out email to their business partners," he said. "What won them over was that so many of their partners were also ZixCorp customers, making communication seamless and transparent."

Cobb gives credit to us for helping SOS review the encryption solutions available and in the end recommending ZixCorp. "Dox was very professional and looked at what we needed in a solution. Third-party partners don't always have that level of expertise and their advice was very helpful."

Cobb added that SOS chose ZixCorp over its competitors because of a few key reasons. "It was easy to implement and simple for our staff to use," he said.

"HIPAA compliance is a must for us. We take it very seriously."

- Michael Cobb, COO/CIO, Syracuse Orthopedic Specialists, PC

"Having a solution that automatically encrypts sensitive data is very important to us, especially when we're dealing with personal health and financial information. HIPAA compliance is a must for us. We take it very seriously."

ZixDirectory: An Important Tool
A major selling point was the fact that many of SOS' business partners are ZixDirectory members. ZixDirectory is the world's only shared email encryption community with tens of millions of members. In just over a one-year period, SOS has communicated with more than 60 other ZixCorp customers, sending more than 9,000 encrypted email and receiving close to 11,000.

With ZixDirectory's transparent and immediate delivery, the need to decrypt an email via a secure portal or attachment is eliminated, improving workflow, employee productivity and email archiving.

"ZixCorp is the leader in the field of email encryption."

- Michael Cobb, COO/CIO, Syracuse Orthopedic Specialists, PC

"The fact that so many of our business partners were ZixCorp customers was a big part of our decision to choose this encryption solution," said Cobb. "ZixCorp is the leader in the field of email encryption."