About Us

The Skill & Experience Behind Dox Electronics, Inc.

New York State's IT Support Experts

Dox has been serving New York since 1982 when Ken Michael founded the company in his basement. Dox Electronics began as a computer repair company, but quickly grew and expanded services as the market demand called for it.

Today, Dox has multiple locations in upstate, central, and western New York serving hundreds of clients in Rochester, Buffalo, Syracuse, Albany, and beyond where we provide the best in business technology and IT support. From consulting and cyber security to technical helpdesk support and computer support, we are here for small to large businesses.

It has always been our goal at Dox to provide enterprise-level IT practices and solutions that best fit our client’s needs and budget. Whether you want to protect the personally identifiable information (PII) of your clients, add Security Information and Event Management (SIEM), or employ a virtual desktop infrastructure (VDI), our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

Give those hours wasted on IT problems back to your employees and create a lasting impression on your clients through superior technology services and customer care.

Continue to drive your business forward by allowing Dox to eliminate IT issues before they cause expensive downtime. Our dedicated staff loves to see our clients succeed and we are always looking for more ways to excel your business. Your success is our success and as you grow, we grow.

Our Mission

Dox partners with organizations to remove the burdens of information technology, regulatory compliance, and budgetary constraints to achieve their business goals. Dox takes pride in providing world-class, honest, timely service to our clients who depend on information technology (IT) to run their business.

Our Vision

At Dox, we are striving to make everyone’s intellectual property and sensitive data more secure, one client at a time. We are passionate about helping businesses and organizations become more knowledgeable about IT through service, products, and education.

Our Philosophy

We embrace the business philosophy that you’re only as good as your last job so we work hard to ensure every task, service call, and project is a success.

Our Commitment

Dox is committed to providing our employees with a supportive and exciting work environment where they have fun, experience personal and professional growth, and feel like they are a part of a family. At Dox, we encourage our employees to do their best work while providing top-notch customer service. We expect our employees to focus on providing every client with the extra special attention they deserve. We believe in the principle that if you surround yourself with great people, then great things will happen.

Our Values

  • Loyalty to our customers, our business, and each other
  • Dependability to complete every job when we say we will
  • Willingness to take ownership when no one else is able to handle the challenge
  • Awareness to always put the customer’s needs first
  • Honesty to always do the right thing, even when it’s difficult
  • Respect for our customers, each other, and ourselves
  • Courage to speak up and say what needs to be said
  • Take pride and enjoy what we do while having fun
  • Make a difference